Legal
Terms of service
The general terms. Anything specific to your business is agreed with you in writing, and where the two disagree, your agreement wins.
These are the general terms for using ineed.now systems. Anything specific to your business — scope, price, timeline, service levels — is agreed with you in writing, and where the two disagree, the written agreement with you wins.
1. Who these terms are between
They are between you (the business using the service) and ineed.now, a Bildirchin Group company. Using one of our systems, or asking us to build one, means these terms apply.
2. What we provide
Access to the web system or systems we have agreed on, hosted and maintained by us, with the modules and number of properties, companies or schools set out in your agreement. We keep the software running, updated and backed up.
3. Your account and your users
You decide who gets access and what permissions they have. You are responsible for keeping credentials confidential and for what your users do with their access. Tell us promptly if you believe an account has been compromised and we will help you shut it down.
4. Acceptable use
Do not use the service to break the law, to store data you have no right to store, to attack or overload the systems, or to attempt to reach another customer's workspace. We may suspend access to stop active harm, and if we do we will tell you why.
5. Your data
The data you put into your workspace remains yours. We process it to run the service for you and to support you. We do not sell it, share it or use it to train anything. You can ask for an export at any time, including when you leave. How it is protected is described on the security page, and how personal data is handled in the privacy policy.
6. Availability
We aim to keep the systems available continuously, and we monitor them. Planned maintenance is scheduled outside working hours where we can. We do not promise a specific uptime figure unless one is written into your agreement — if you need a service level commitment, ask for it before you sign and we will put it in writing rather than imply it here.
7. Fees
Fees, the billing period and what is included are set out in your agreement or written quote. Prices are not changed mid-term; changes apply from a renewal and are told to you in advance. Custom development is quoted before the work starts.
8. Changes to the service
We improve the systems continuously and add modules over time. We will not remove a feature you depend on without notice and a route forward.
9. Custom work
Where we build something specifically for you, what is delivered and what it costs is defined in writing before work begins. Unless the written agreement says otherwise, you get a licence to use what we build for your business; the underlying platform it is built on remains ours.
10. Ending it
Either side can end the agreement in line with the notice in it. When it ends, we give you an export of your data and then remove it from active systems. We will not hold your own records to make you stay.
11. Liability
We take responsibility for doing our work properly. What we cannot accept is unlimited liability for indirect or consequential losses — lost profit, lost business, or losses caused by something outside our control. Nothing here limits liability that cannot be limited by law. Any specific liability cap is set in your written agreement.
12. Law
Unless your written agreement says otherwise, these terms are governed by the law of the Republic of Azerbaijan.
13. Questions
If anything here is unclear or does not fit your situation, ask before you sign: info@ineed.now. We would rather change the paperwork than argue about it later. Last reviewed August 2026.