ineed.now/Tour operator
Everything your tour operation runs on.
Supplier contracts and allotments, tours and dated departures, quotes that become reservations, the operations board and manifests (Operations), invoicing in several currencies and the margin each departure actually made.
No installation · Works on any device · Interface in English, Azerbaijani, Turkish, Russian and Uzbek — translations still being reviewed
Public pricing: a base plus the module groups you switch on
One booking, from the supplier contract to the margin it left
Why one system
One system instead of a rate file and a reply-all chain.
Availability stops being a phone call
Each allotment records the seats you are holding, the seats sold and the release date, so they are on the screen rather than in somebody's inbox.
An option that expires, expires
A held booking is kept for 48 hours and says how long it has left. Options stop quietly becoming losses because nobody chased them.
Operations knows what is unconfirmed
With Operations switched on, the board lists every service that a supplier has not confirmed yet, by how soon it travels — so the chase is a list, not a memory.
Agents sell without emailing you
With Agents & Distribution, partners get their own portal, their own commission tier and their own bookings, and what they sell lands in the same reservations list as everything else.
Margin from the price it actually sold at
Cost, sell, commission and margin per booking, per departure and per product — and per agent with Agents & Distribution — taken from the booking, not from a rate sheet somebody hoped was current.
Several currencies without a side spreadsheet
Contracts, bookings and invoices can each carry their own currency, and the exchange rate is recorded at booking, so the margin is worked out on a known rate.
Inside the system
Built around the week a tour operator actually has.
Held, confirmed, and what is still owed
Every booking on one list with its reference, the customer or the agent who sold it, the product and travel date, passenger count, total and balance. Held options show how long they have left, so nothing expires quietly.
Seats you can actually sell
Each dated departure with the load it is carrying, the bookings against it, its cut-off date and whether it is guaranteed. Upcoming, guaranteed and at-risk are counted at the top, so a thin departure is visible before it is a problem.
What the supplier has not confirmed yet
The operational side of the same bookings: services due, which supplier owes a confirmation, and where a guide, driver or vehicle is still unassigned — filtered by how soon it travels rather than by when it was booked.
What the departure actually kept
Cost, sell, commission and margin taken from the prices bookings were really sold at — grouped by tour, by departure, by agent or by month. The percentage is calculated, not typed into a spreadsheet at the end of the season.
What you get
30 modules. 25 in the base price, 5 optional.
Every module below is shipped. The groups marked OPTIONAL are the add-on packs on the price list — leave one off and it never reaches the bill. Within whatever you take, you decide which modules each member of staff can open.
Suppliers & Contracts 4 modules
Suppliers
Hotels · Transport · Guides · DMCs · Contacts · Payment terms
Supplier Contracts
Validity periods · Seasons · Rate sheets · Cancellation terms on record · Release days on record
Service Catalogue
Room types · Transfers · Guide days · Entrances · Meals · Activities
Allotments & Inventory
Contracted allotment · Release dates · Stop-sale · Availability calendar
Tours & Products 3 modules
Tours & Packages
Itinerary builder · Day-by-day services · Inclusions · Terms
Departures & Seats
Dated series · Seat inventory · Min pax to guarantee · Booking cutoff
Pricing & Markup
Cost build-up · Occupancy & age bands · Pax tiers · Markup rules · Taxes
Sales & Reservations 5 modules
Enquiries & Quotes
Enquiry intake · Multi-option quotes · Validity · Convert to booking
Reservations
Group & FIT bookings · Held options · Service lines · Traveller list edits · Manual cancellation fee
Passengers & Documents
Pax profiles · Passport details · Passport expiry flags · Dietary & medical · Insurance
Customer Payments
Deposits · Part payments · Refunds
Tasks & Follow-ups
Tasks · Calls · Due dates · Linked to enquiries & bookings
Operations Optional 3 modules
Operations Board
Day-by-day dispatch · Unconfirmed services · Supplier confirmations · Guide & driver assignment
Group Manifests
Departure manifest · Rooming list · Printable pax list · Special requests
Guides, Drivers & Vehicles
Own fleet & staff · Languages · Capacity · Assignment · Double-booking detection
Finance 4 modules
Invoices & Credit Notes
Client invoicing · Agent invoicing (Agents & Distribution) · Due dates · Overdue tracking · Credit notes
Supplier Bills & Settlement
Match bills to booked services · Disputes · Part payment · Supplier statements · Ageing
Currencies & FX
Multi-currency contracts · Rate table · Rate at booking
Margin & Profitability
Per booking · Per departure · Per product · Per agent (Agents & Distribution) · Cost vs sell breakdown
Agents & Distribution Optional 2 modules
Agents & Partners
B2B partners · Commission tiers · Per-booking credit cap · Portal statement
Agent Portal
Partner logins · Browse & quote · Self-service booking · Own statement
Reporting & Analytics 2 modules
Dashboard
Departures loading · Sales this month · Unconfirmed services · Payments due
Advanced Reporting
Sales & pax · Departure load factor · Supplier spend · Margin · CSV export
Management & Security 7 modules
Documents & Files
File uploads · Attach to bookings · Passenger & supplier files · Type & owner filters · Supplier vouchers & itineraries · QR verification
User & Role Management
Department access · Module grants
Agency Settings
Agency phone & address · Base currency & timezone
API & Integrations
Store provider credentials · Payment / SMS / email / webhook slots · Live connections (coming soon)
Workflow Automation
Triggers · Conditions · Actions · Run history
Custom Fields
Field types · Per-record-type · List filters · Workflow-ready
Notifications & Comms
In-app announcements · Audience targeting · Draft & publish · Email / SMS (coming soon)
How it works
Your agencies, your contracts, your rules.
Nothing to install
It runs in a browser — the reservations desk, a laptop at a trade fair, a phone on a site inspection. We host, back up and update it; you open a URL and log in.
Permissions that mean something
Access is granted per module and per agency, and checked on every page and every action — a module someone was not given is refused, not just hidden from the menu.
Your language, your words
The software interface switches into Azerbaijani, Turkish, Russian and Uzbek as well as English — the dictionaries are complete on every screen, though we have not yet had a native speaker read them all. The wording lives in those dictionaries rather than in the code, so when a label does not match the words your team uses, we change it without waiting for a release.
Grows with the group
One account can hold many agencies — an inbound brand, an outbound brand, a second country — each with its own suppliers, contracts, tours and base currency. Ask us and we add the next one to the same account.
Your data is never locked in
A full export of your data is yours on request, in files your accountant or your next system can read. Live connections to outside systems — payment providers, SMS, accounting software — are not switched on yet; if one matters to you, tell us before you start.
Already running
This is not a prototype or a roadmap. All 30 modules are shipped and the system is live — only the features marked coming soon in the list above are still to come. You can be given a login this week.
See it with your own tours. Now.
Tell us what you sell and how you buy it — inbound or outbound, series or tailor-made, direct or through agents — and we will walk you through the system on your own numbers.